Privacy Policy
Your privacy is fundamental to everything we do. Learn how Pit Stop Sports collects, uses, and protects your personal information.
Pit Stop Sports Arena ("Pit Stop Sports," "we," "our," or "us") operates the sports booking platform accessible at pitstopsportsarena.com and our mobile applications. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and your rights with respect to that information. By using our services, you agree to the practices described in this policy.
01 Information We Collect
Personal Identification
When you register or book with Pit Stop Sports, we collect your name, email address, mobile number, and date of birth to create and manage your account securely.
Booking & Transaction Data
We record details of your court bookings, membership plans, payment transactions (including amounts, method, and reference numbers), and booking history to provide our services.
Usage & Device Information
We automatically collect browser type, device identifiers, IP address, and pages visited to improve website performance and personalise your experience.
02 How We Use Your Information
Service Delivery
Your data is used to confirm bookings, process payments, send reminders, issue invoices, and provide customer support related to your reservations.
Communication
We may send you booking confirmations, schedule updates, promotional offers, and tournament announcements via email, SMS, or push notifications. You may opt out at any time.
Facility Improvement
Aggregated and anonymised usage data helps us understand peak hours, popular sports, and facility preferences to enhance the overall experience for all members.
03 Data Security
Encryption & Storage
All personal data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption. Passwords are hashed using industry-standard bcrypt protocols.
Access Controls
Access to personal data is restricted to authorised Pit Stop Sports personnel on a need-to-know basis. All access is logged and audited regularly.
Incident Response
In the unlikely event of a data breach, affected users will be notified within 72 hours as per applicable data protection regulations.
04 Data Sharing
Third-Party Services
We share limited data with trusted service providers such as payment gateways (Razorpay), SMS providers, and cloud hosting partners solely for the purpose of delivering our services.
No Sale of Data
We do not sell, trade, or rent your personal information to third parties for their marketing purposes under any circumstances.
Legal Requirements
We may disclose information when required by law, court order, or governmental authority, or when necessary to protect the rights and safety of our users and staff.
05 Your Rights
Access & Portability
You have the right to request a copy of the personal data we hold about you, in a commonly used and machine-readable format.
Correction & Deletion
You may update your profile information at any time through your account settings. You may also request permanent deletion of your account and associated data.
Opt-Out
You can unsubscribe from promotional communications at any time by clicking "Unsubscribe" in any email or contacting us directly. Transactional notifications cannot be disabled.
06 Cookies & Tracking
Essential Cookies
We use strictly necessary cookies to keep you logged in, remember your preferences, and ensure the website functions correctly. These cannot be disabled.
Analytics Cookies
With your consent, we use analytics tools to understand how visitors interact with our website. No personally identifiable information is shared with analytics providers.
Managing Cookies
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our booking platform.
Questions about this policy?
Our Data Protection Officer is available to answer any privacy-related queries.
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